Privacy Policy

Pure Growth Formulas Pty Ltd (“PGF”, “we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent, secure and responsible manner. This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.  Scope of This Policy

This Privacy Policy applies to:

· Visitors to our website;

· Customers, suppliers and commercial partners;

· Contractors and service providers;

· Employment applicants; and,

· Any individual whose personal information we collect in the course of operating our business.

2.  What Personal Information We Collect

The types of personal information we may collect include, but are not limited to:

· Full name;

· Business name and position;

· Email address;

· Phone number;

· Postal address;

· Identification required for contractual or regulatory compliance;

· Website usage data (IP address, browser type, pages visited); and,

· Employment-related information (for job applicants).

We do not intentionally collect sensitive personal information unless required by law or with your consent.

3.  How We Collect Personal Information

We may collect personal information when you:

· Submit an enquiry via our website.

· Enter into a commercial or supply agreement with us.

· Apply for employment.

· Subscribe to company communications.

· Communicate with us via phone, email or in person; and,

· Visit and interact with our website.

4.  Purpose of Collection

We collect personal information for purposes including:

· Supplying infant formula manufacturing and related services;

· Responding to enquiries and managing customer relationships;

· Processing commercial transactions and payments;

· Meeting regulatory, safety and legal obligations;

· Employment recruitment and HR administration;

· Improving our website, services and operations; and,

· Marketing and business communications (where permitted).

We only use personal information for purposes that are reasonably necessary for our business operations.

5.  Disclosure of Personal Information

PGF may disclose your personal information to:

· Manufacturing partners and logistics providers;

· Professional advisors (lawyers, accountants, auditors);

· Regulators and government authorities where required by law;

· IT service providers and website hosting companies; or,

· Payment processors and financial institutions.

We do not sell personal data and only disclose information where reasonably required for business operations or legal compliance.

6.  Overseas Disclosure

Some service providers (such as cloud storage or IT support) may be located outside Australia. Where this occurs, PGF takes reasonable steps to ensure that overseas recipients comply with Australian privacy standards or equivalent protections.

7.  Data Security

We take reasonable steps to protect personal information from:

· Misuse;

· Loss;

· Unauthorised access; and,

· Modification or disclosure.

Security measures include:

· Secure servers;

· Network protections;

· Access controls; and,

· Internal data handling policies.

8.  Access and Correction

You have the right to:

• Request access to your personal      information;
• Request corrections if information is      inaccurate or outdated.

Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.

9.  Cookies and Website Analytics

Our website may use cookies and analytics tools to:

· Improve website performance;

· Understand visitor behaviour; and,

· Enhance user experience.

You can disable cookies via your browser settings if you prefer.

10.  Direct Marketing

We only send marketing communications where:

· You have opted in; or,

· It is otherwise permitted under Australian law.

If you receive direct marketing from us, you may unsubscribe at any time using the link in our emails or by contacting us directly.

11.  How to Make a Privacy Complaint

If you believe PGF has breached your privacy rights, you may lodge a complaint by contacting us in writing. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may also contact:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

12.  Contact Details

For all privacy enquiries, access requests or complaints:

Pure Growth Formulas Pty Ltd
Email: info@puregrowth.com.au

13.  Changes to This Policy

PGF may update this Privacy Policy from time to time. The latest version will always be published on our website.